On Tuesday, a Reddit user by the username u/tanvi2002, in a long post, narrated the ordeal of finding a poisonous snake in the Amazon package they received.
They had ordered an Xbox controller a few days ago. "We ordered an Xbox controller 2 days ago from Amazon and received a live snake in the package. The package was directly handed over to us by the delivery partner (not left outside," the user wrote.
The entire incident was recorded on camera and the user said there are also eyewitnesses.
The snake has been identified as Indian cobra, known commonly as the spectacled cobra.
The user said the snake was stuck to the packaging tape and did not harm anyone in the house.
The user said Amazon's customer support put them on hold for two hours, forcing them to handle the situation themselves, in the middle of the night.
"We did receive a complete refund, but what do we get for risking our lives here with a highly venomous snake? This is clearly a safety breach caused solely by Amazon's negligence and their poor transportation/warehousing hygiene and supervision. Where is the accountability for such a serious lapse in safety," the user asked.
The Reddit user, a software engineer, said they do not intend to go to extreme lengths with the situation.
An Amazon India spokesperson said on Wednesday that the company is investigating the incident.
"The safety of our customers, employees and associates is a top priority for us. We work hard to provide customers with a trustworthy shopping experience and it's our commitment to go above and beyond to make things right for them. We take all customer complaints seriously and are investigating this incident," the spokesperson told news agency PTI.
