Several Starbucks customers in the United States complained that they were unable to place orders through its mobile app on Thursday -- the first day of the coffee chain's holiday menu. However, Starbucks later claimed that the issue was resolved.
From ordering beverages to buying reusable cups and merchandise, multiple services offered by the Starbucks app were unavailable, US citizens claimed on social media. They were asked to place their order at a Starbucks store, US media reports quoted people as claiming. "We're sorry for the inconvenience," the message displayed by the app was headlined. "Mobile ordering is currently unavailable. Please visit one of our stores and place your order with a barista," it further said.
Confirming the glitch, Starbucks Care's official handle replied to a customer stating, "we are currently experiencing a temporary outage of the order ahead and pay feature in our app. We continue to welcome and serve customers in our drive-thrus and stores." However, the coffee chain hasn't elaborated on the cause, nature and scale of the issue.
The response was given to a user called Chritine D, who asked, "is the app down? first day of Christmas at Bucks and my app with ALL my stars won’t work?"
According to a Business Insider news report, a platform tracking website outages found several users reporting problems with the Starbucks app around 8 a.m. local time. It coincided with the time most Americans tried to order their morning coffee. The media house, in an online article, mentioned that its staff in Washington, DC, and New York City offices tried to place orders using the app but failed.
As a part of the 'Starbucks Holiday Menu 2024', the company is offering Cran-Merry Orange Lemonade Refreshe, Cran-Merry Orange Refresher, Peppermint Mocha, Iced Gingerbread Oatmilk Chai and Turkey Sage Danish among other items. CLICK HERE TO ACCESS FULL MENU