New Delhi (India), February 9: Cloud telephony is the latest buzzword in the world of telecommunications. It is a technology that allows businesses to make and receive phone calls using the internet instead of traditional landlines or cell phones. But what is cloud telephony, and why should you consider using it for your business? In this blog post, we will answer those questions and more! We will discuss the services offered by cloud telephony providers, the advantages of using cloud telephony, and how it can benefit your business.
What is Cloud Telephony?
Also referred to as cloud calling, cloud telephony is a phone system that uses the internet instead of traditional landlines. This type of system can be used for making and receiving calls, as well as for other features like voicemail, caller ID, call forwarding, and more. Cloud telephony India services are provided by a host of different providers, each offering their own unique set of features and pricing plans.
It is a type of unified communications as a service (UCaaS) and uses Voice over Internet Protocol (VoIP) technology to make and receive calls. VoIP converts your voice into digital signals that are then transmitted over the internet. UCaaS makes it possible to offer the services web- or applications-based by replacing the need for conventional traditional telephone systems.
Cloud communications platforms provide an easier and more affordable way for businesses to manage their phone systems. They are also more flexible and scalable, making it possible to add or remove features as needed.
How do Cloud Telephony Services Work?
Cloud telephony providers establish, operate, and monitor standardized telephony platform offerings on their servers, allowing customers to gain remote access through the internet on an as-needed basis or with a subscription model. The customer could be an individual, small business, or large enterprise. The service is usually provided through an application programming interface (API).
The provider manages the underlying telephony infrastructure, including features like automatic call distribution (ACD), caller ID, and voicemail. The customer can then use these features to create a custom phone system that meets their specific needs.
Using cloud telephony services also allows businesses to avoid the high upfront cost of traditional on-premise PBX systems. There is no need to purchase or maintain expensive hardware or software. Instead, businesses only pay for the features they need on a monthly basis. This makes cloud telephony an affordable and flexible solution for businesses of all sizes.
As a result, the customers can directly place calls from their mobile or computer devices, freeing the businesses from depending on any specific location. It also helps the businesses to save on their operational costs, as they don't need to set up or maintain a physical office space with all the related infrastructure.
What's more, cloud telephony services are highly scalable. This means that businesses can easily add or remove features as their needs change. They can also scale up or down their usage as needed without incurring any additional costs.
Cloud Telephony vs. VoIP
While all cloud telephony platforms use VoIP technology, not all VoIP solutions are considered cloud telephony. VoIP can be used to make and receive calls without the need for a traditional phone line, but it doesn't offer the same features and flexibility as cloud telephony.
Both technologies allow you to make and receive calls using the internet, but they differ in how the service is delivered.
VoIP is a type of internet calling that uses your broadband connection to place and receive calls. It's a great solution for businesses that want to ditch their landlines but still use a traditional phone system. However, VoIP doesn't offer the same features as cloud telephony. For example, most VoIP solutions don't include call forwarding or caller ID.
With VoIP, businesses need to purchase and maintain their own on-premise PBX system. They are also responsible for configuring and managing the system themselves. This can be a complex and time-consuming process. In addition, VoIP requires a reliable and high-speed internet connection to work properly.
Cloud telephony platforms, on the other hand, are designed specifically for businesses. They offer all the features you need to run your business, including call forwarding, caller ID, voicemail, and more.
The provider takes care of all those details for you. All you need is a broadband internet connection. Cloud telephony services are also much more affordable than VoIP, as you only pay for the features you need on a monthly basis. Plus, they're easy to set up and use, so you can be up and running in no time.
Cloud telephony providers also manage the underlying infrastructure for you. This means that businesses don't need to purchase or maintain their own PBX system. In addition, cloud telephony services are highly scalable and can be easily customized to meet your specific needs.
If you're looking for a flexible and affordable solution for your business, then cloud telephony is the way to go. It's a great alternative to traditional VoIP solutions and can help you save time and money in the long run.
Why Go For Cloud Telephony Solutions? Top Reasons to Adopt it Right Away
Cloud India is one of the most disruptive technologies in recent years. It has transformed how businesses operate and how they interact with their customers.
One of the most popular applications of cloud technology is cloud telephony. Cloud telephony solutions are designed to help businesses save time and money by making and receiving calls using the internet.
There are many reasons why you should consider cloud telephony for your business. Here are just a few:
Keep your customers informed, don’t let them forget you:
If you want to keep your customers informed about your products and services, then cloud telephony is the way to go. With cloud telephony, you can send automated voice and SMS messages to your customers. This is a great way to remind them of appointments, deadlines, or special offers. For example, you can set up an automated message to remind them of their upcoming appointment 24 hours in advance. Or you can send bulk messages with a single click. This feature is incredibly commendable, especially when facilitating transactions such as order messages, OTP, and confirmation.
Make your customers feel special even during your busy hours:
Cloud telephony comes with CRM integrations that let you review the customers who are calling you. This way, you can quickly pull up their information and address them by name. You can also see their purchase history and tailor the conversation accordingly. This personal touch will make your customers feel valued and appreciated, even during your busiest times.
Monitor your agents from a distance:
With cloud telephony, businesses can monitor their customer service agents from a distance. This is possible because most cloud telephony solutions come with call recording and monitoring features. These features let managers listen in on calls and identify areas where agents need improvement. In addition, managers can also use these recordings for training purposes.
Ensure that no call goes unanswered:
When you're using a traditional phone system, it's easy for calls to go unanswered if your receptionist is busy or away from their desk. However, with cloud telephony, all calls are routed to the right person automatically. This ensures that no call goes unanswered and that every customer receives the help they need.
Make international calls at affordable rates:
If you have customers or clients overseas, then cloud telephony can help you stay connected without breaking the bank. With cloud telephony, you can make international calls at very affordable rates. In addition, you can also set up toll-free numbers that allow your customers to call you without incurring any charges.
Leverage call-masking features to protect your privacy:
If you're concerned about privacy, then cloud telephony can help put your mind at ease. With call-masking features, you can hide your personal phone number when making or receiving calls. This way, you don't have to worry about unwanted calls or text messages. For example, if you're a doctor, you can use call-masking to hide your personal phone number when calling patients. Or you can use the call-masking feature to keep your customer-agent relation confined to business only.
Mark your global footprint with a virtual identity:
A cloud telephony solution can help you establish a virtual presence in any country. This is possible because most solutions come with virtual numbers that can be used to make and receive calls from anywhere in the world. With a virtual number, you can have a local presence in multiple countries without actually setting up physical offices there.
A great aid to your marketing efforts:
Cloud telephony can be a great addition to your marketing efforts. With cloud telephony, you can track the performance of your marketing campaigns and see which ones are yielding results. In addition, you can also use cloud telephony to contact your customers and prospects directly. This way, you can promote your products and services more effectively.
Set your agents free, don't confine them to the traditional settings:
With cloud telephony, businesses can set their customer service agents free from the traditional office setting. With this solution, agents can work from anywhere in the world as long as they have an internet connection. This flexibility can help businesses save on office space and other overhead costs. In addition, it can also help businesses attract and retain top talent.
Keep your business awake while you sleep:
With a virtual assistant powered by artificial intelligence, you can keep your business running even while you sleep. With this feature, customers can get the help they need 24/seven. In addition, virtual assistants can also handle simple tasks such as making appointments and taking messages. Suppose you own a hotel. In that case, a virtual assistant can handle customer queries about room availability and rates even when you're not available.
These are only some of the advantages that cloud telephony can offer businesses. If you're looking for a reliable and affordable solution, then consider using cloud telephony for your business. This solution lets you stay connected with your customers and clients without breaking the bank.
How to Choose a Cloud Telephony Services Provider?
Now that you know the advantages of cloud telephony, you might be wondering how to choose a cloud telephony services provider. Here are some factors to consider:
· Coverage:
The first thing you need to consider is coverage. Make sure that the service provider has a robust network that can support your call volume.
· Pricing:
Another important factor to consider is pricing. Make sure that the service provider offers affordable rates. In addition, you should also check for hidden fees and surcharges.
· Features:
When choosing a cloud telephony services provider, make sure to check the features that are included in the package. Some of the features you should look for include call forwarding, call waiting, caller ID, voicemail, and so on.
· Technology requirements:
Make sure that the cloud telephony services provider uses the latest technology. This way, you can be assured of getting high-quality service.
· Security and compliance:
Suppose you're handling sensitive information. In that case, you need to make sure that the cloud telephony services provider is compliant with the latest security and privacy regulations.
· Vendor lock-in and migration support:
When choosing a cloud telephony services provider, make sure to check the terms of service. Some providers might lock you into their platform for a certain period. In addition, you should also check if the provider offers migration support in case you need to switch to another platform.
· Customer support:
Finally, you should also consider the quality of customer support offered by the service provider. Make sure that the provider has a team of knowledgeable and friendly customer support representatives who can help you with your cloud telephony needs.
Conclusion
Cloud telephony is a great solution for businesses of all sizes. This solution offers many advantages, such as flexibility, affordability, and scalability. When choosing a cloud telephony services provider, make sure to consider the factors mentioned above. This way, you can be assured of getting the best possible service for your business.
