Uber lines up new features for million-plus drivers rolls out incentives for e-Shram registration

     New Delhi, Nov 14 (PTI) Ride-hailing app Uber on Thursday announced a host of new features such as SOS integration, helmet selfie and women rider preference for female drivers -- all aimed at making experience for million-plus drivers on its platform "safer, easier and fairer".
     Further, in support of the government's Code on Social Security (CoSS), which seeks to provide a safety net for gig workers, Uber announced the promotion of registrations on the e-Shram portal, which is a unified database for gig workers and unorganised workers.
     To encourage participation and accelerate such registrations, Uber is offering cash incentives to the first 10,000 drivers who register on the portal.
     Key enhancements for drivers include SOS integration, helmet selfie, women rider preference for female drivers, and audio recording, as also upfront tipping, instant payments, and mentorship programme.
     As part of fairer processes, Uber has lined up revamped earnings hub and deactivation review centre as well.
     Prabhjeet Singh, President, Uber India and South Asia, said the latest updates empower drivers, enhance their safety, and offer greater convenience with more transparency in their everyday operations.
     The helmet selfie feature prompts two-wheeler drivers to take quick selfie with their helmet before starting a trip, ensuring they're protected while on the road.
     "Using advanced, real-time verification technology, this feature prevents drivers from logging in without a helmet, reinforcing Uber's commitment to safety and supporting the government's vision for safer roads. Currently in the final testing stage, helmet verification is set to roll out nationwide early next year," according to Uber.
     Further, the company said female drivers now have the option to choose to accept only female riders, a feature that is expected to be particularly useful during late hours.
     "Introduced based on driver feedback, this optional feature has already enabled over 21,000 trips. It helps female earners prioritise their safety, drive for longer hours, and boost their earnings," according to Uber release.
     Uber said drivers uncomfortable or concerned about their safety will now be able to record audio and submit it as part of a safety report.
     "The encrypted recordings are not accessible to driver or rider, ensuring privacy...This feature, compliant with India's one-party consent law, is available nationwide," according to Uber.
     Another new feature is 'upfront tipping' where riders facing delays in securing a ride can choose to add a tip before the trip begins, thus incentivising drivers to accept the request promptly.
     Uber said the feature benefits riders by increasing the likelihood of securing a ride and boosts drivers' earnings.
     The company also spotlighted updated payment tech which enables drivers to instantly cash out earnings offering them freedom and control over their money.
     "The feature gives them access to their digital earnings within five seconds, offering up to four cash-outs daily -- surpassing the industry standard of up to three times a week...," the release said.
     In addition, as part of 'mentorship' programme, new drivers are being paired with seasoned 'mentors', essentially drivers with over 7,000 trips, a 4.8 plus rating, and Uber Pro diamond status, who can provide guidance in local languages on app functionality, and market understanding. Uber hopes this initiative would helps newcomers acclimate to the platform, while mentors receive compensation for their support.
     Deactivation Review Center feature would allow drivers to view any actions taken on their profiles, understand the reasons, and appeal decisions with supporting evidence.
     "Uber reviews each appeal carefully to change or stay with its decision. To date, over 5,000 drivers have been reinstated following legitimate appeals," the release said.

(This story has not been edited by THE WEEK and is auto-generated from PTI)